Reverse a Refund and Make a Correction

 
How to reverse a refund . In this example incorrect player was refunded (should have been Patrick.)
 
 
  1. Login as an Administrator.
  2. Select Gameplan in Control Panel.
  3. Select E-Commerce> View Orders and Payments.
  4. Open the desired order
  5. Select Purchase Items in this Order (the incorrect order and associated discount)
  6.  
  7.  
  8. Select Complete this purchase without balancing account
  9. Refund is now reversed for incorrect player but now the correct player must be refunded
  10.  
  11.  
  12. Select Transactions> Return Items in this Order
  13.  
  14. Click Next
  15. Select Complete this refund without balancing account
  16.  
  17. Now the refund is correct and the account is balanced
  18.  

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