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Issue a Credit Card Refund - Miscellaneous Transaction
Orders and Payments
To Issue a Partial Refund of Customer Payment - Use Miscellaneous Transaction:
To issue a partial refund for a registration or other item or fee. Note: This process does not return a player or coach registration. Registration item remains active in player records, rosters and reports. See also:
Issue a Refund and Return a Purchase
Log in as an
GamePlan in Control Panel
E-Commerce> View Orders and Payments
that this payment applies to.
from the menu.
Apply Miscellaneous Transactions
.This will start a wizard to walk you through the process.
Select the method of
. Here we are issuing a refund by credit card. Note that you must issue the refund to a credit card if the original charge was on a credit card. Then click
that is to be refunded. Note here there is only one item displayed however if there had been more that one item purchased all items would be displayed. Once you have selected the item click
Amount of Refund.
The original price of the item or registration I displayed by default.
Enter any details about the refund transaction in
as a future reference. Click
A summary of your transactions will be displayed. You can either add another transaction, for example, if you were refunding an amount on another item, or if this is the only refund then click Complete Transaction.
If a credit card refund was selected, the Amount of Refund will be credited to the customer’s originating credit card.
Article ID: 76
Created: September 12, 2016 at 10:40 AM
Modified: February 16 at 10:41 AM
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