Move a Player to another League using an Exchange

To Move a Player to another League using an Exchange:
This process will return the orignal registration and re-register the player in the desired league. This will remove the orginal registration from a league, the team and from the player record and register the player in the new league. This process may be reversed at a later time to reinstate the player. After completing the exchange the cutomer may have balance due or a pending refund To process a partial payment or to issue a partial refund, see also:
 
  1. Log in as an Administrator.
  2. Select GamePlan in Control Panel.
  3. Select E-Commerce> View Orders and Payments.
  4. Enter Customer Name in Search For:
  5. Select the Customer
  6. Select the Order that needs to be exchanged.
 
  1. Select Transactions from the menu.
  2. Select Return Items in this Order from the menu.
  3. Next Select the items and registrations you wish to return  This will start a wizard to walk you through the process.
 
  1. Select Execute an Exchange and click Next.
  2. Selct the type Item or Registration you wish to purchase and click Next
Selct the desired Item or Registration you wish to purchase and click Next
 
  1. Begin the new Registration Item by clicking Agree and follow the prompts in the Registration Process.
  2. Double check the Parent Contact and Billing Information and click Next.
  3. Select the desired player to be re-registered in the appropriate league and click Next
  4. Complete the Player Information Questions and click Next
 
 
  1. Your Shopping Basket is dsiplayed after completing the Player Information.
  2. Click Begin Checkout if the Shopping Cart is correct.
  3. Payment Options are now Displayed
  4. Payment Type This purchase is to be exchanged (Administrator Only)
       This purchase is to be exchanged with line items selected previously in this wizard.
  5.    
  6. Click Submit Order for Processing
  7. Refund Summary is now Displayed
  8. Click Finish to complete the exchange transaction. Important Note: Please click Finish only Once or the system may process the new Item or Registration muliple times which will require the duplicate registration to be refunded as shown below.
 
 
  1. A summary of your transactions will be displayed.  The cusomter may have a balance due or pending refund if there is price difference between the items or regiostrations exchnaged.
  2. Complete the transaction by charging or refunding the Balance to the customer’s originating credit card.

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